Privacy Policy
Effective Date: August 2025Introduction
At The Frame Balangan, protecting your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, and properties. By accessing our website or using our services, you consent to the data practices described in this policy.
1. Information We Collect
We collect information to provide you with a seamless experience and improve our services. The types of information we collect include:
1.1. Personal Data:
Contact Information: Name, email address, phone number, and mailing address provided during inquiries or bookings.
Identification Data: If required for agreements, such as government-issued IDs.
1.2. Usage Data:
Information about your interactions with our website, such as IP addresses, browser types, referral URLs, and activity logs.
Device-specific information, such as operating system and browser settings.
1.3. Transaction Data:
Payment details, transaction histories, and related financial information for services like apartment bookings or rental payments.
1.4. Communications Data:
Emails, messages, and other correspondence sent through our contact forms or customer support channels.
1.5. Cookies and Tracking Data:
Information collected through cookies and similar technologies to improve user experience and website functionality. (See our Cookie Policy for more details.)
2. How We Use Your Information
Holum Hauff uses your data for purposes including, but not limited to:
2.1. Service Delivery:
To facilitate inquiries, reservations, and service agreements for apartments.
To communicate essential updates related to your engagement with us.
2.2. Personalization and Optimization:
To enhance your experience on our website by providing tailored content and recommendations.
To understand how users interact with our services to improve offerings.
2.3. Marketing and Communication:
To send promotional materials, newsletters, or updates about our real estate projects in Bali.
To notify you of relevant opportunities, such as new apartment availability or events.
2.4. Legal Compliance:
To comply with applicable laws, regulations, and legal processes.
To enforce our terms and conditions or resolve disputes.
3. How We Share Your Information
We respect your privacy and limit the sharing of your personal data to:
3.1. Service Providers:
Trusted third parties, such as payment processors, IT service providers, and marketing agencies, who assist us in delivering our services.
3.2. Legal and Regulatory Authorities:
In compliance with legal obligations, we may share your data with law enforcement or regulatory bodies when required.
3.3. Business Transactions:
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
4. Data Retention
We retain your data only for as long as necessary to fulfill the purposes outlined in this policy:
Service-Related Data: Retained for the duration of your engagement with us and as required for legal or regulatory purposes.
Marketing Data: Retained until you opt out of receiving promotional communications.
5. Data Security
We implement robust security measures to protect your personal data from unauthorized access, disclosure, or destruction. These include:
Encryption of sensitive information during transmission.
Regular audits and updates to our security protocols.
Access controls to limit data exposure to authorized personnel only.
6. Your Rights
You have the following rights regarding your personal data:
6.1. Access and Portability:
Request a copy of the personal data we hold about you in a portable format.
6.2. Correction:
Request corrections to inaccuracies in your data.
6.3. Deletion:
Request the deletion of your personal data, subject to legal or contractual obligations.
6.4. Restriction:
Request restrictions on processing specific data under certain conditions.
6.5. Withdrawal of Consent:
Revoke your consent for marketing communications or data collection at any time.
To exercise your rights, contact us at hello@framebali.com.
7. International Data Transfers
As The Frame Balangan operates in Bali, Indonesia, your data may be transferred internationally. We ensure compliance with applicable data protection laws when processing data across borders.
8. Third-Party Links
Our website may include links to external websites or services. The Frame Balangan is not responsible for the privacy practices or content of these third-party platforms. We recommend reviewing their privacy policies before providing any personal data.
9. Updates to This Policy
We reserve the right to modify this Privacy Policy to reflect changes in our practices or applicable regulations. Updates will be posted on this page with an updated "Effective Date."
10. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at:
The Frame Balangan
hello@framebali.com
+47 962 21 124